Sales and Delivery Policy

Effective Date: [01.10.2025]
Data Controller: CACHET KOZMETIK ITHALAT IHRACAT SANAYI VE TICARET LIMITED SIRKETI – 0195089978500001
Address: Esenkent Mahallesi Nail Bey Sokak Anadolu Park Sitesi No:1/9E D:19 Maltepe İSTANBUL • E-mail: info@cachetcosmetics.co • Phone: 05385509678

1) Scope & Definitions

This Policy governs online purchases made on cachetcosmetics.co and covers order acceptance, payment, fulfillment, shipment, delivery, and related customer support. “Business day” means Monday–Friday, excluding public holidays.

2) Product Availability & Pricing

  • Availability: Items shown as “In Stock” are available for immediate fulfillment. Pre-order/Backorder items display an estimated ship date at checkout.

  • Accuracy: We strive to keep prices, photos, descriptions, and batch/volume information accurate. Obvious errors may be corrected, and we may cancel/refund orders placed with erroneous information.

  • Currency & Taxes: Prices are shown in TRY (unless stated otherwise) and include VAT. Shipping fees and any optional services are calculated at checkout.

3) Order Placement & Confirmation

  • Checkout: Provide accurate billing, shipping, and contact details.

  • Order Review: You will receive an Order Confirmation e-mail. This acknowledges receipt, not acceptance.

  • Acceptance: Your order is accepted when we dispatch the goods and send a Shipment Notification with tracking.

4) Payment Methods & Security

  • Methods: Credit/debit card, bank transfer/EFT, digital wallets [list your options].

  • Security: Payments are processed by a PCI-DSS compliant PSP with 3D Secure. We do not store raw card data.

  • Fraud Screening: Orders may be held for verification (mismatch flags, high-value purchases). We’ll contact you if more info is required.

5) Processing Time

  • Standard Processing: Orders placed before [cut-off time, e.g., 14:00] on business days are typically processed same day or within 24 hours.

  • Peak Periods: During sales or holidays, processing may take an extra 1–2 business days. You’ll be notified if additional delay occurs.

  • Pre-orders/Backorders: Ship on/around the date shown on the product page or confirmation email.

6) Shipping Methods & Carriers

  • Domestic deliveries are handled by [Carrier A/B] with tracked service.

  • Optional services (e.g., Saturday delivery, delivery appointment) may be available subject to carrier coverage and extra fees.

7) Delivery Timeframes

  • Domestic (Türkiye): Estimated 3–5 business days from dispatch to delivery, depending on destination and carrier workload.

  • Remote Areas: Add +1–2 business days.

  • International (if offered): Typically 3–10 business days; customs clearance may add time (see §12).

We’ll provide a tracking number once your parcel leaves our warehouse. Delivery times are estimates and not guaranteed; see Force Majeure (§14).

8) Shipping Fees

  • Rates: Calculated at checkout based on weight/volume/destination.

  • Free Shipping Threshold (optional): Orders ≥ [amount] ship free domestically with standard service.

  • Re-delivery/Address Correction: If a parcel is returned due to incorrect address or unavailability, re-shipping costs may apply.

9) Packaging & Safety

  • Perfumes are packed upright, with protective cushioning and leak-prevention measures.

  • As flammable products (alcohol-based), perfumes may be subject to air transport restrictions; carriers may route by ground where required.

10) Delivery & Inspection at Receipt

  • Check on Arrival: Inspect the outer carton before signing. If damaged, create a courier report on the spot and photograph the parcel.

  • Concealed Damage: Notify us within 48 hours with photos/video for swift resolution.

  • Signature/Authority to Leave: Depending on carrier rules, a signature may be required. Where “leave at door” is requested, risk transfers once scanned as delivered.

11) Failed Delivery & Returns to Sender

  • Missed Attempts: Carriers usually make 1–2 attempts and may hold at a pickup point.

  • Return to Sender: Parcels unclaimed within the carrier’s holding period return to us. We’ll contact you for re-shipment (extra fee may apply) or refund (minus initial shipping if charged), unless failure was due to our error.

12) International Shipping (If Applicable)

  • Customs & Duties: Local taxes, duties, brokerage fees are the recipient’s responsibility.

  • Restricted Goods: Some countries restrict flammable goods; certain destinations may be temporarily unavailable.

  • KYC Requests: You must comply with any customs ID or KYC verification to avoid delays/returns.

13) Address Changes & Order Edits

  • Before Dispatch: We can update the address or contents before the parcel leaves our warehouse; contact info@cachetcosmetics.co promptly.

  • After Dispatch: Address changes are limited and not guaranteed. If not possible, you may refuse delivery and proceed under our Return Policy.

14) Force Majeure & Events Beyond Control

Weather, strikes, carrier network disruptions, pandemics, regulatory inspections, and peak-season backlogs may impact delivery. We’ll keep you informed and work to minimize delays, but delivery windows are estimates, not guarantees.

15) Partial Shipments & Split Orders

  • We may split your order (no extra charge) to avoid delays when an item is pending. You’ll receive a tracking number for each parcel.

  • If splitting is not possible, we may hold shipment until the order is complete and notify you.

16) Ownership & Risk

  • Title passes upon delivery to the address provided.

  • Risk of loss transfers on carrier’s delivered scan or upon signature, according to service level chosen.

17) Prohibited Delivery Points

We do not deliver to P.O. Boxes, restricted areas, or addresses flagged by carriers for security limitations. Couriers require a physical address and recipient contact number.

18) Order Cancellation (Summary)

  • Allowed if not shipped: You may cancel before dispatch at no cost; contact us with your order number.

  • Already shipped: Cancellation is no longer possible. You may refuse delivery or accept and then start a returnunder our Return Policy.

19) Customer Support

Questions about delivery or a time-sensitive gift? Contact us:
E-mail: info@cachetcosmetics.co • Phone/WhatsApp: 05385509678
Hours: [Mon–Fri, 09:00–18:00 (TR)] • Warehouse: İstanbul

20) Updates

We may update this Policy to reflect carrier changes or legal requirements. The latest version is always available at [cachetcosmetics.co/sales-and-delivery-policy].